iPhone App Review: Gary Vaynerchuk’s Crush It! Vook

A Vook™ is a video book created by Bradley Inman’s new company of the same name. So far my experience with “vooks” is limited to their iPhone app “Crush It! Vook” which is essentially Gary Vaynerchuk’s newest book in digital form and stacked with 13 videos (one for each chapter in the book) of @garyvee in action.

The physical “Crush It!” book sells for less than $15 on Amazon.com and is well worth buying. It’s a quick read (160 pages) covering topics ranging from building a personal brand, how to use social media to build a brand, discovering your passion and life lessons from Gary Vaynerchuk. I read the book once and then proceeded to re-read it immediately after.

So the book is good. But are 13 videos and the Crush It! digital book wrapped up in an iPhone app really worth $6.99?

In one word, absolutely. Having read an entire book using my iPhone in the past though, I highly recommend using the app as more of a companion to the physical book as opposed to a replacement. Reading on the iPhone screen can be very tedious.

Let’s dive into the app:

Crush It Vook Loading Screen

The vook takes about 10 seconds to load before presenting you with the Table of Contents for the digital book. Choose a chapter to start reading or choose a chapter and tap the top of the screen and you’ll presented with three options: Go back to the Table of Contents, Previous/Next Chapter arrows and change the font size (three levels).

Chapter One

Along the bottom menu you can select the ‘Watch’ button to see just the videos in the application in addition to ‘Connect’ and ‘About’ which we’ll talk about in a bit.

Table of Contents For Videos

Each video is about 60 – 90 seconds long. The videos, though brief, build off of each chapter in the book and explains more about the subject by offering tons of useful insight from Gary Vaynerchuk and others. Video quality is pretty good and you have the option of double tapping the screen to get rid of the black bars below (zooms in to full screen video).

Gary Vaynerchuk In Action

Finally, you have two more features in the app: a ‘Connect’ page which gives you a profile of the author, filmmaker (in this case Lauren Saffa) and more contact info for Gary Vaynerchuk, his publisher and Vook. The ‘About’ page is similar to the content you would find inside the book sleeve and credits for the production of the vook.

About Gary Vaynerchuk

If I had to offer one negative I would say that the book portion of the app needs work. Amazon’s iPhone Kindle app offers a significantly better user experience in the sense that you can tailor your reading experience more to your needs with the Kindle app versus Vook’s built-in reader.

For example, with the Kindle app you can rotate your iPhone to landscape (widescreen) mode to read that way. Also, if you close the Kindle app it will re-open to the last page where you left off before closing the app. The Vook reader doesn’t support landscape mode nor does it save where you last left off before closing the app.

There’s a lot real estate agents (and brokers) could learn from someone like Gary Vaynerchuk. Many people in our profession are so entrenched in the old way of doing things (gate keeping and the like) that personal branding and proving that you care will go a long way in getting more clients and repeat business.

Buy the Crush It! Vook on iTunes

Photo Credit: magerleagues

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Monday Q&A: What Is A Premium WordPress Theme?

The popularity of WordPress spawned a significant number of free website designs, also known as themes, over the past couple of years. Because the designs were free they were also used heavily throughout the community which created a sort of design monotony among WordPress sites. The lack of technical support coupled with infrequent bug fixes for freebie themes sent webmasters in search of a better solution.

Before premium themes your only other styling option was to hire a designer and coder to give your site a custom look all its own. Though certainly worth the cost of admission, custom designs can be cost prohibitive with total project costs upwards of $2,000 or more depending on your level of customization. On to today’s question…

Question:

“What is a premium WordPress theme?”

Answer:

A premium WordPress theme fills the void between freebie themes and custom design work by providing a high quality, super affordable and often ready-to-use website design for less than $100. At this price point it’s affordable to experiment with different site designs and color schemes for your website. There are a few points to consider before buying a premium theme including:

  • How will you use your site? For business blogs or real estate websites running WordPress as a CMS you’ll definitely want to go custom or with a premium theme. Free themes are acceptable for personal blogs but reflect poorly on your business because it shows that you tried to build your website as inexpensively as possible. This could project the idea that you cut corners wherever possible to save money which is NOT the story you want your website to tell!
  • What type of content will you be posting (video, podcasts, written articles)? Some premium themes are built around a specific niche (band pages or brochure websites) so you’ll want to make sure your premium theme supports the content you’re looking to publish.
  • Does the premium theme company support its products well? I’ve seen some beautiful WordPress themes out there where the developer only releases one or two updates or none at all to fix bugs that could cause your premium theme to be unusable. Rule of thumb: An active support forum and quick bug fixes are signs of a well supported product. Look for change logs that show what changes have been made under each version number.

A great way to research company support and customer satisfaction is to use Twitter search. When Twitter users are happy or mad about a product they almost always tweet about it. Use Twitter search to find out about their experiences so you can have more control over your experience.

Do you use a premium WordPress theme on your site? Have any theme clubs that you prefer?

3 Things You Must Know Before Uploading Real Estate Videos

If you were a good boy or girl in 2009 chances are you received a Flip HD camera before the holidays drew to a close. Flips are great because they’re small, record in HD and can be used to record listing walkthroughs and neighborhood tours.

Now that you’re equipped to start shooting video for your listings there are a few things that you need to keep in mind before shooting your first video. Camera? Check. List of video shots needed? Check. Video host that won’t delete your videos after you’ve uploaded them? Che– wait, what? Yeeeeaaahhh.

1. Read each video host’s terms of use policy. - Wellcome Mat was designed for real estate videos so you don’t have to worry much about their terms of use policy. Vimeo, on the other hand, wants nothing to do with real estate video walkthroughs and explicitly forbids them (even if you pay for Vimeo Plus, their premium video hosting service.) Real estate is a commercial use and will be seen as such by video hosts.

2. Understand what you’re getting before you sign up for a paid service. - In some instances a paid service would be ideal for your needs. Wellcome Mat offers an ad-free HD video service for $25 per month with no obvious bandwidth limitation.

Viddler offers a similar service for $100/month but charges you if you exceed your pre-set bandwidth maximum of 50 GB. In other words, if you surpass 5,000 views of a 3-minute video each month you’ll have to pay an overage charge of $1.00 per GB up to 150 GB of overage.

One perk I really like about Wellcome Mat is their Pro account feature that allows you to create MLS-compliant videos (read: no agent contact info or branding). This is a very niche market feature for agents and a great point for a listing presentation.

3. Choose your video host carefully because your choice will reflect on your brand. - What’s the first thing that comes to mind when you think of YouTube? Free? Evolution of Dance? Professional?

When you’re going in for a listing appointment trying to win a client who will be paying you tens of thousands of dollars for your services (co-broke and your broker split aside) you won’t be establishing value by telling them that you plan to use the same free video service their kids use to opine about the latest Twilight sequel.

Unbranded video services will give you the upper hand on the cheapo competition and better control over where your video is presented. That doesn’t mean that you can’t syndicate your video to YouTube for widest possible coverage but it shouldn’t serve as your primary source of video hosting.

Your real estate videos are a visible indicator of your service quality so you should strive to convey an image of professionalism at every turn.

Have you used a video hosting service that you love? What do you think about real estate videos on YouTube?

Photo Credit: Jakob Montrasio

Monday Q&A: Should I Have A Live Chat Box On My Real Estate Website?

Our second installment of Monday Q&A brings us to a website feature that’s been picking up in popularity lately: a live chat box. Live chat boxes are available through Google via GoogleTalk, Diverse Solutions (DsAgentChat) and third party chat providers.

The idea behind a live chat box is that your website visitor can get in touch with you immediately when browsing your site thus increasing the opportunity to convert them into a client. That leads us into our question below:

Question:

“Should I have a chat box on my real estate website?”

Answer:

A live chat box, like any other lead capture feature, is a great thing to have on your website provided you account for a few potential caveats that come with it. On one hand your website visitors can engage you immediately about any questions they have or to request specific property details. That’s a very good thing. Unfortunately, I think the downsides outweigh the potential good a chat box can do.

After using a live chat box on my website (via DsAgentChat) for the past year I noticed a few trends that resulted in me eventually leaving the chat app on my desktop turned off most of the time.

  1. Live chat users interrupt your workflow. – Most of the visitors who used the live chat to contact me only sought answers to a couple questions and then ended the chat session. This is counterproductive because a live chat window opening on my desktop would interrupt whatever I was doing at the computer. I liken it to someone walking up to you while you’re on the phone and just talking at you until you pay attention to them.
  2. The chat lead conversion ratio is pretty low. – After responding to questions from visitors who had no intention to continue speaking with me beyond the chat window I started to see the chat as a time and resource drain. It’s very similar to when you get an email and name inquiry with no phone number included except you have a live conversation in between; it might lead to something but the odds aren’t in your favor.
  3. If you don’t respond right away you may lose out on a prospective client. - With the immediacy of live chat your website visitor expects a fast reply to all of their questions. Now, say you leave your computer to grab a water bottle or you’re on a phone call with a client. That time away from the chat box could cost you a lead who might have otherwise inquired on your site using contact forms or your IDX (both of which have more in-depth information requirements from your leads.)

There are some ways that you can help alleviate some of these concerns like using a virtual assistant to respond to chat leads or asking for their contact number before getting into answering questions. The question then is whether it’s worth going through all that trouble to respond to chat leads. For me, it’s not worth it.

As always, if you have any questions you would like to see answered here you can ask us on Twitter or by leaving a comment in the box below!

What has your experience been with live chat boxes on your website? Worth it or not?

Photo Credit: Cyron

4 Essential Building-Blocks for Agents New to Online

Establishing yourself as a successful real estate professional in 2010 can easily be a daunting task.  The real estate market is unrecognizable when compared to just a few short years ago. In 1994 the first online real estate listing was published in an email by Eric Hilding of Coldwell Banker in Morgan Hill, CA which changed real estate forever.  Within 1 year ERA launched the first listing portal with over 50,000 listings.  Today we have Zillow, Trulia, Twitter, Facebook, iPhones, and thousands of other tools and technologies which power the new real estate economy.

Because of this, it’s easy to become overwhelmed and impossible to stay ahead of the technology curve.  I thought I’d put together a shortlist of critical components to your online real estate foundation.  These are the building-blocks of any real estate business and most aren’t sustainable without them.

The 4 Building-Blocks:

1. You must find a Specific Niche. The new real estate economy is simply to vast to compete if you don’t have a niche.  Your niche will be your area of expertise which you can leverage online and offline for your future marketing, blogging, and web optimization efforts.  Ask yourself this question;  Can I really compete for terms on Google, Twitter, and more such as, “LA realtor, Chicago real estate, etc”?  I hope you get the picture.  You don’t need to find your niche overnight but it is a requisite to competing in an online world successfully.

How do you find your niche?  Look for something you feel highly confident about, which you also love.  Maybe it’s Miami Beach condos or something similar.   By looking around and searching in your area, you’ll find that the smaller the niche the more the person behind the niche seem like a true expert.  I’d be hesitant to spend much money on your marketing until you’ve truly defined your niche.

2. A Defined Sales Process is essential for building your business the right way from the ground up.  This sales process is going to make or break you in the long run once you start generating leads.  Most real estate professionals never plan this out correctly leading to low conversion rates, frustration, and ultimately lost dollars.

When defining your sales process keep in mind 3 things; Recency (how quickly you follow up), and Frequency (how often you follow up), and Consistency (following up at regular intervals). Considerations for defining this strategy include, online replies, Facebook strategy, Linkedin, emails, phone calls, thank you notes, etc.

A good book worth reading to give you some ideas on these is “Selling the Invisible“.

I didn’t take having a defined sales process seriously until I lost a client to someone who said the only reason he chose my competitor, was they called him back first!

3. A Customer Relationship Management or CRM tool is a must. This is not optional.  The Dunbar Number is a theoretical number that says the average human can only manage 150 relationships mentally at a time.  The average Facebook user has slightly more than this number of friends so how will you suddenly manager hundreds of customers?   CRM tools help you manage your customers by setting reminders, sending out auto-replies, and creating follow up communication for you with regards to your clients.

There are many to choose from in the marketplace, both free and paid.  I’ve used, in the past 37 Signals Highrise(recommend), Leads on Rails (wouldn’t recommend), Sugar CRM, and most recently SalesForce (highly recommend, but a bit more costly).

Also Josh is running a CRM for Real Estate experiment with Heap on this site.  I look forward to seeing his feedback.

4.  In-House Lead Gen and your Online Presence go hand-in-hand. These are where you’ll put most of your intellectual capital, personal expression, writing, and branding.  In fact, the online space has been so cluttered that by you having your properties on all the classifieds like Craigslist, Backpage, Oodle, etc. is going to give you little if any competitive advantage at all.  Why?  Because their is no longer a barrier of entry into these spaces and everyone, including your competitors, are already using them.  That’s not to say you avoid these, but these need to become automated functions of your business.

Your website can provide you residual efforts from much front-loaded efforts.  Your web presence should be unique and offer strong call-to-actions which are visually appealing and clear in message. Use WordPress to get started if you don’t have a big budget for a custom site. Offer something of value.  The 2 year old report that all of your competitors are giving away too is not something of value.  Create original content, build a guide to people relocating, a dining guide, or comprehensive data on a specific neighborhood.  By creating something original you can offer a unique value proposition which will likely usurp what your competitors are offering.

Last thoughts:

Don’t be overwhelmed in your mission to be successful as an online agent.  Focus on the essentials which will give you a long term benefit.  These building-blocks will give you a basis for which you can add new tools you test out to your business.  Otherwise you’ll be chasing a never-ending rush to find the newest, quickest, sexiest real estate tool or trend.

The 9 Most Significant Real Estate Tech/Marketing Moments of 2009

2009 was one hell of a year for the real estate industry. We saw an $8,000 first time buyer tax credit come and almost leave before pulling a fast one and occupying our guest bedroom for another 6 months.

The mortgage industry, always a bit of a rocky boat, even went through a few extra spin cycles with FHA changes and the introduction of the HVCC. With enough market drama to keep six Mamas busy it’s easy to accidentally overlook nine of the most significant real estate tech and marketing moments from 2009.

Fortunately, we’ve got them all here:

houselogic-featurette

1. RPR - Nothing has set the real estate industry on fire this year quite like the introduction of the RPR and its sister site, HouseLogic. RPR (REALTORs Property Resource) is the spawn of NAR acquisitions and licensing agreements that will give REALTORs access to a national database of property information including public records, details of prior transactions and much more.

Rob Hahn predicts death reinvention. Brian Boero of 1000watt Consulting thinks there will be some wins and some losses to go around in the post-RPR world.

2. NAR rules Google is not a scraper site, allows indexable IDX search results. - When Google indexes your IDX search results, you win. You win if you have an indexable IDX on your site because if a local home buyer drives by a home, writes down the address and Googles it your website will be in the search results waiting to give that buyer more information about the home.

One particular local board of REALTORs (MIBOR) was up in arms about this practice and received the blessing from NAR to go after one of their own members to prevent listings from being indexed by Google in the Spring of 2009. A recent IDX policy change by NAR in November 2009 works to amend this decision by switching sides and no longer referring to Google as a ‘scraper site’.

3. iPhone fever starts infecting real estate brokerages. - Redfin, Corcoran Group and ZipRealty all released ground breaking iPhone real estate search apps in 2009. I think markets like Manhattan (where Corcoran Group is based and there is no MLS) will benefit most from an iPhone search app because each brokerage represents exclusive listings.

It remains to be seen whether Redfin and ZipRealty’s iPhone apps have a big impact on their businesses or ended up targeting the wrong end user altogether.

google-listings

4. Google (re-)enters real estate listing search in a big way. - Ah, Google. We wondered why you were so eager to spend money building out StreetView, Perspective Imagery and integrating Google Base into Google Maps. Now we know: Google is creating individual listing pages for all properties submitted to Google Base. See an example here.

This has the potential to dramatically alter the real estate search engine landscape. Google already has 72.11% of U.S. general search market share which is undoubtedly responsible for sending a large portion of web traffic to places like Trulia, Homes.com and Zillow. How will Google’s next move into real estate affect these sites?

5. REW announces a framable IDX solution. - Real Estate Webmasters, long known for their high end real estate website design and indexable IDX solution, has been quietly preparing a rollout of their first framable real estate search (aka IDX) which will debut in January 2010.

The IDX market has been pretty stagnant lately so agents and brokers will really benefit from a key quality player joining the game. You can see a demo of the new REW IDX by visiting http://www.rewidx.com/.

bluescape

6. Coldwell Banker attempts to redefine search with BlueScape. – Coldwell Banker worked on ending 2009 with a bang by introducing their new beta search called “Bluescape”. Rob Hahn offers deep insight into the user experience of BlueScape while criticizing the search as being a “half-baked solution in search of a problem”. The rest of Rob’s article is well worth reading when you have 15-30 minutes to take it all in.

7. “If You Want To Close More Deals, Force Registration!” - A straight forward suggestion by Eric Bramlett (disclosure: Eric is an editor and content advisor for Online Real Estate 101) on BloodhoudBlog to force registration on real estate website searches to close more deals broke out into a discussion of business ethics. Both sides (pro-forced registration vs. anti-forced registration) argued fervently but registration and conversion rate numbers do support the idea of forcing website visitors to register to view listing details.

brokentv

8. Century 21 kills national TV ads in favor of online marketing. - Almost immediately after the new year began in 2009 Century 21 dropped a marketing bombshell. The Realogy brand announced that they would no longer run national tv ads and will, instead, reallocate that budget to online marketing efforts like display ads and pay per click marketing.

To most internet marketing junkies this was a “took long enough!” announcement but the implications this shift has for other national franchises is significant.

9. REBarCamp goes virtual, becomes huge success. - First there was REBarCamp, an in-person “unconference” that allowed anyone with a story to tell or topic to teach to stand in front of the masses and give it their best shot.

Harnessing the power of virtual technology, Jim Cronin, creator of Real Estate Tomato, helped lead the way to the first ever virtual REBarCamp. The first Virtual REBarCamp (#vrebc on Twitter) attendance exceeded expectations by nearly 100% to nearly 2,000 users so a second VREBC was set in motion. The next VREBC will be January 4, 2010 from 9:00 am – 4:00 pm PST. Click here to learn more or register for Virtual REBarCamp II.

RPR, forced registration and indexable IDX search results have caused quite a stir over the last year. What’s your take on the mega events of 2009? Do you support forced registration to view real estate listings?

Photo Credit: schmilblick

Launching December 28th!

Get ready, we’re launching on December 28th! :)